Shipping policy

Domestic Shipping

  1. We offer free standard shipping across India on all orders.

  2. Orders are generally dispatched within 2–3 working days from the date of order confirmation. If your order requires any customisation, special service, or additional processing, the dispatch timeline may be longer and will depend on the nature of the request.

  3. We work with reliable delivery partners, including India Post, Blue Dart, and other courier services, depending on the delivery location and serviceability.

  4. For addresses falling under a courier partner's remote, extended, or non-standard service area, delivery may take longer. In exceptional cases where additional delivery charges apply, we will inform you before dispatch.

  5. The standard dispatch timeline does not apply to made-to-order, customised, or bespoke products. The estimated production and delivery timeline for such products will be communicated at the time of purchase.

  6. Once your order has been dispatched, tracking details will be sent automatically to your registered email address/WhatsApp.

International Shipping

  1. International shipping is available for eligible products. However, certain products, including jewellery, pure silver articles, and other items subject to shipping or customs restrictions, may not be eligible for overseas delivery. Such products may be shipped to an Indian delivery address instead.

  2. For international orders, please contact our Customer Engagement Team. International orders are currently processed offline after confirming product eligibility, destination, shipping charges, and other applicable requirements.

  3. Eligible international orders are generally dispatched within 2–3 working days after order confirmation and completion of the required payment and shipping formalities.

  4. International delivery timelines may vary depending on the destination and can be affected by transit delays, customs clearance, local regulations, or accessibility at the destination.

  5. The standard dispatch timeline does not apply to made-to-order, customised, or bespoke products. An estimated production and delivery timeline will be shared at the time of purchase.

  6. We work with reliable international courier partners such as FedEx, DHL, UPS, and others, depending on the destination and serviceability. Once your order is dispatched, you will receive an email with tracking details and carrier information.

Delivery Guidelines

  1. Please ensure that you or a trusted individual is available at the delivery address to receive the package. Sthree Saundaryam cannot be responsible for parcels returned to us or left unattended due to the recipient's unavailability.

  2. Every product undergoes a quality check before dispatch and is packed securely in tamper-proof packaging.

  3. All domestic and international delivery timelines are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, customs procedures, local restrictions, strikes, or accessibility issues.

  4. If your package appears damaged, opened, or tampered with at the time of delivery, please:

    • Take clear photographs & video of the package and the visible damage.

    • Refuse to accept the shipment and ask the courier to return it to us.

    • Contact our Customer Engagement Team immediately.

  5. Acceptance of a visibly damaged or tampered package may limit our ability to raise a claim with the courier. We therefore strongly recommend inspecting the external packaging before accepting delivery.

Important Notes

  1. Once an order has been dispatched, we are unable to change or redirect the delivery address. Please verify your name, complete address, PIN/postal code, email address, and telephone number carefully before placing your order.

  2. If delivery is unsuccessful because of an incorrect or incomplete address, incorrect contact information, or repeated recipient unavailability, any additional re-delivery or return-to-origin charges may be borne by the customer.

  3. Customers in remote or non-serviceable locations may contact us at sales@sthreesaundaryam.com with their complete delivery address and order details. We will check available delivery options and inform you in advance if any additional charges apply.

Taxes, Customs & Duties

Domestic Orders

Prices and applicable taxes for domestic orders will be displayed at the time of purchase, as applicable.

International Orders

International shipments may be subject to customs clearance, import duties, local taxes, handling charges, or other fees imposed by the destination country.

These charges are not included in our product or shipping charges unless specifically stated otherwise and must be paid by the customer directly to the relevant authority or courier partner.

Customs regulations vary from country to country, and we are unable to predict or control the charges that may be imposed. Any delays arising from customs clearance procedures are also outside our control.