Refund policy

At Sthree Saundaryam, we take great care in checking, handling and securely packing every product before dispatch. We encourage you to review the product details, measurements, photographs and sizing carefully before completing your purchase.

Jewellery – No Exchange

All jewellery items are generally non-returnable and non-exchangeable.

Please take particular care while selecting the correct bangle size, necklace length, earring dimensions and other product specifications before placing your order.

To help you make an informed choice, we upload photographs of our jewellery from different angles wherever possible, allowing you to better understand its size, length, width and overall appearance. We also regularly feature our jewellery through Instagram Lives and Reels, providing additional visual references.

If you require further photographs, measurements or clarification before purchasing, please contact our team. We will be happy to assist you.

Quality Checks & Packaging

Please be assured that we take utmost care in packing every parcel, irrespective of its value and whether it is being shipped within India or internationally.

  1. Every piece of jewellery is checked multiple times for defects or damage before dispatch.

  2. Products are securely packed using appropriate protective materials, including bubble wrap and protective cardboard or plastic boxes, depending on the nature of the item.

  3. Our packaging process is designed to minimise the possibility of damage during normal transit and handling.

  4. Customer feedback and experiences shared on our social media platforms also provide references to our products, packaging and delivery experience.

Colour, Size & Product Appearance

  1. Colours may appear slightly different across devices due to variations in screen settings, brightness, display quality, lighting and photography.

  2. If you would like greater clarity before purchasing, please contact our team and request natural-light images, additional photographs or measurements.

  3. Colour variations arising from screen or display differences will not be considered a valid reason for return or exchange.

  4. Our jewellery is handcrafted, and therefore, minor variations between pieces may naturally occur. These are part of the character of handcrafted products and are not considered manufacturing defects.

Damage After Delivery

Sthree Saundaryam will not be responsible for damage arising after delivery due to improper handling or storage, exposure to moisture or weather conditions, stains, accidental damage, chemical exposure, improper usage or normal wear and tear.

Please follow the recommended care instructions to ensure the longevity of your jewellery.

Transit Damage

While we take extensive precautions with our packaging, we understand that exceptional circumstances can occur during transit.

  1. If the outer package appears visibly damaged, opened or tampered with at the time of delivery, please take clear photographs and, wherever possible, refuse delivery and contact us immediately.

  2. If you discover transit damage after opening the parcel, please contact us within 24 hours of receiving the shipment, along with:

    • Clear photographs/video of the external packaging

    • Photographs of the internal packaging

    • Clear photographs and/or video showing the damaged product

    • Your order details

  3. Requests received after this period may not be eligible for consideration.

  4. Replacement for transit damage will be considered on a case-by-case basis and is solely at the discretion of Sthree Saundaryam.

  5. If a return is approved for inspection or replacement, the customer will be required to ship the product back to us at their own cost, unless otherwise specifically agreed by us.

  6. Upon receipt and verification of the returned product, we will endeavour to replace it with the same product, subject to availability.

  7. If the same product is unavailable, the eligible value will be provided as store credit (valid for 12 months) that may be used towards a future purchase.

Missing Items or Delivery-Related Claims

If an item is missing from your parcel, or if there is any discrepancy between the items ordered and the items received, please inform us within 24 hours of receiving the parcel.

Please retain the original packaging, shipping label, box and all packing materials until the matter has been reviewed.

Claims raised after 24 hours period may not be eligible for replacement or store credit.

If the courier tracking shows a parcel as delivered but you have not received it, please contact us immediately so that we can take up the matter with the courier partner.

International Orders – No Exchange

We do not offer returns or exchanges on international orders.

We strongly encourage international customers to review all product photographs, measurements, sizing and specifications carefully before confirming an order.

Our team will be happy to provide additional photographs, measurements or other product information before purchase if required.

In the exceptional event of a genuine issue with an international shipment, please contact us within 24 hours of receiving the parcel, along with photographs, videos and relevant order details.

While international orders are not eligible for exchange, Sthree Saundaryam may, at its sole discretion and depending on the individual circumstances, explore an appropriate alternative resolution. Any such resolution will be determined on a case-by-case basis and should not be considered part of our standard return or exchange policy.

Refund Policy

  1. We do not provide monetary refunds.

  2. Where a replacement or return has been specifically approved by us, and the same product is unavailable, the eligible value may be retained as store credit for a future purchase.

  3. Store credit cannot be redeemed for cash or transferred unless specifically agreed to by Sthree Saundaryam.

Order Cancellation

  1. Orders are processed soon after payment is received. Therefore, cancellations are generally not permitted once an order has been confirmed.

  2. If you have made an error while placing your order or wish to discuss a possible cancellation before dispatch, please contact us as soon as possible on +91 7550292869 or email sales@sthreesaundaryam.com.

  3. Any cancellation, where exceptionally permitted, will be at the sole discretion of Sthree Saundaryam and may be subject to applicable payment gateway, processing or other charges.

Special, Custom & Pre-Orders

  1. In certain cases, we may accept special orders, custom orders or pre-orders for products that are unavailable or out of stock, subject to confirmation by our team.

  2. Many of our products are handcrafted, and production timelines depend on the artisan and the nature of the work involved. Estimated completion and delivery dates are therefore indicative and may occasionally change.

  3. As these products are procured, produced, customised or reserved specifically against your request, special orders, custom orders and pre-orders cannot be cancelled, returned or exchanged once confirmed.

Management Discretion

Any exception to this policy, including acceptance of a return, replacement, store credit or any other resolution, will be considered on a case-by-case basis and at the sole discretion of Sthree Saundaryam and its management.

Approval of an exception in one instance does not create an obligation to provide the same exception for another order or customer.

Need Assistance?

We encourage you to contact us before placing your order if you have questions regarding size, colour, dimensions, materials or any other product details.

Email: sales@sthreesaundaryam.com
Call/WhatsApp: +91 75502 92869

We will be happy to assist you.